Terms and Conditions
These General Conditions of Sale are concluded between, on the one hand, the company CREATIVE UNDERWEAR FOR MEN, a single-person simplified joint stock company (the “Company”), and on the other hand, Internet users and more largely any customer wishing to place an order (the “Customer”) on the website www.creativunderwearformen.com (the “website”).
By subscribing to our services on our Site, the Customer guarantees that he:
- is legally capable and legally authorized to enter into contracts;
- is of legal age within the meaning of French law (18 years or over);
- is not acting in the capacity of or on behalf of a professional.
The sales contract is subject to current French legislation.
These T & Cs govern the sale of all products presented on the Site or at any other address that the Company may substitute or add to it.
The parties agree that their relations will be exclusively governed by these T & Cs.
Article 1 – The Company
CREATIVE UNDERWEAR FOR MEN is a single-member simplified joint stock company with capital of € 2,300 whose registered office is at 48 rue d’Arras, 62123 Habarcq, FRANCE, and registered in the Arras Trade and Companies Register under number FR 89884865486 .
Article 2 – Purpose
These T & Cs define the rights and obligations of the parties as well as all the terms of sale, the order, the delivery between the Company and the Customer, as well as the payment.
Article 3 – Customer’s obligation
3.1 The Customer undertakes to communicate to the Company the actual elements of information necessary for the performance of the service subject to these conditions as requested online and depending on his situation, in particular his surname, first name, address, phone, and valid email.
3.2 The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or whose recovery would be illegal.
Article 4 – Our offers
4.1 The Company markets textile articles of the eponymous brand, entirely made in Europe.
4.2 The products offered for sale are presented and detailed on the Site, in order to best inform visitors and customers of our online sales site.
4.3 The photos presenting our products are only indicative because of the alterations that may exist due to their transcription on this site.
4.4 All our product offers are valid while stocks last, according to the indications mentioned in the product sheets. If one of the products of an order comprising several products is out of stock, the Company ships the rest of the order.
Article 5 – Prices and practices
5.1 The prices offered are indicated in Euros. They are inclusive of all taxes (all taxes included, value added tax (“VAT”) included).
5.2 Any change in the VAT rate by French law may be reflected immediately on the prices charged on this site. These prices are exclusive of the flat-rate contribution to the postage and packaging costs, this participation remaining the responsibility of the customer at the price indicated.
5.3 The Company reserves the right to modify its prices at any time. The items will be invoiced on the basis of the rates in effect at the time the order is placed.
Article 6 – Payment of the order
6.1 Payment for an online order is made when the order is finalized. Any order will only be executed once payment has been made by the customer.
6.2 The Customer pays for their order directly by credit card (Visa or Mastercard), with their Paypal account, or their Apple Pay account in accordance with the provisions of this article.
6.3 For any transaction, the Customer will indicate the number appearing on the front of his card, the expiration date of his card and the cryptogram appearing on the back of his card (last three digits).
6.4 The Company has no access to the processing of the Customer’s banking data, which remains confidential, for optimal security and in accordance with the legislation in force. No cash on delivery will be accepted, whatever the reason.
Article 7 – Delivery
7.1 – The Company delivers its products the European Union, the United States, Australia, New Zealand, Hong Kong and Singapore. All other destinations may be possible upon request.
Orders are shipped within three (3) working days after receipt of payment, then delivered according to the terms of the delivery organization.
The order will be sent to the customer’s billing address.
Article 8 – Right of return and refund of items
8.1 – Within fourteen (14) calendar days of receipt of his order, the Customer may request the Company to return the Product (s) only. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. To make a return, the Customer must follow the procedure indicated by Creative Underwear for Men customer service.
Items returned incomplete, damaged, damaged or soiled by the customer will not be accepted. The refund is made on receipt of the package within a maximum of 10 working days on the account originally debited. A reimbursement confirmation email will be sent to you.
The return period for Products may be extended to sixty (60) calendar days for purchases made during the Christmas period, between December 1 and 25, and during the Valentine’s period, between February 1 and 14.
After having notified Creative Underwear for Men of its withdrawal, the Customer must return the products concerned within a maximum period of fourteen (14) calendar days from this notification, accompanied by the return slip (to be completed online and printed in returning in the Customer Account, section “Return of goods”).
We will reimburse within 14 days as soon as our teams have received the product in its original condition. Any item already worn, which no longer has its label or returned in poor condition cannot be reimbursed.
Return costs are the responsibility of the Customer. The delivery costs invoiced during the dispatch of your order are reimbursed to you only within the framework of the exercise of your right of withdrawal within 14 days from the date of receipt of your package and only if you return your entire order.
8.2 – The Customer exercises his right of withdrawal directly from the Company’s customer service department at the following postal address:
SASU Creative Underwear for Men
48 Arras Street
Customer service can also be contacted by email at the following address:
Article 9 – Legal guarantees
9.1 The Products benefit from the legal guarantee of conformity provided for in Articles L. 217-4 et seq. Of the French Consumer Code, as well as the warranty against hidden defects in Articles 1641 et seq. Of the French Civil Code.
9.2 If the Customer thinks that the product is defective, we thank him for contacting customer service so that we can communicate the procedure to him.
Article 10 – Promotions and discount codes
10.1 If the Customer returns an order for which he has benefited from a reduction code, the refunded amount will take into account the minimum amount allowing to benefit from the reduction code.
10.2 The fact that the delivery costs have been offered (not provided in the form of a discount code) will have no effect on the refunded amount of a returned order.
Article 11 – Intellectual property
11.1- This Site or any part of this Site must under no circumstances be reproduced, copied, sold or exploited for commercial reasons without the express written permission of the Company.
11.2 – Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (products listed, descriptions, images, videos, etc.). Reproduction of all or part of the Company and / or the www.creativeunderwearformen.com Site constitutes an infringement within the meaning of the Intellectual Property Code.
11.3- In other words, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full and entire property of the Company. The same is true for any other intellectual property right.
Article 12 – Dispute
12.1 These T & Cs are governed by the French legislation in force. The Customer, by accepting these presents, irrevocably grants exclusive jurisdiction to the French courts.
12.2 In the event of a dispute, the Customer will first contact the Company to obtain an amicable solution.
12.3 Pursuant to European Regulation No. 524/2013 relating to the online settlement of consumer disputes, the Customer may also settle the dispute arising from the sales contract via the so-called “RLL” platform.
Under Article L. 612-1 of the Consumer Code, you have the right to use use the services of a mediation service provider to solve any issues related to this contract.
Article 13 – Force majeure
13.1 The Company will not be held liable for a total or partial breach of contract which is caused by an event of force majeure as defined by law and case law.
13.2 If the event of force majeure continues for more than three (3) months, the contract concerned may be automatically terminated without compensation for either party.